VOILÀ is a truly unique hotel loyalty program that unites a variety of properties—including four- and five-star independent hotels and resorts—from around the world. VOILÀ rewards you with exclusive membership privileges and points toward free hotel rooms for every dollar you spend at any participating VOILÀ hotel worldwide. The VOILÀ network includes many different brands and includes eclectic independent properties.

During an Eligible Stay at most hotels in the VOILÀ network, Eligible Stay revenue includes room night fees paid by members to the hotels for all room nights booked directly with the hotel or through VOILÀ booking channels. Please see the detailed VOILÀ Member Terms and Conditions for more information.

Membership in VOILÀ is free. Simply join now by completing the online enrolment form and start enjoying exclusive member benefits.

As a member of VOILÀ, you’ll earn points whenever you stay at a participating VOILÀ hotel. Points can be redeemed for a variety of rewards including complimentary hotel stays, frequent flyer miles, entertainment downloads, or charitable contributions. Members also enjoy exclusive offers from the hotels in our worldwide network such as rate discounts, vacation sweepstakes entries, and travel deals. For detailed reward information, visit the Member Benefits page.

Members who do not earn points or have another transaction of any type within a consecutive 24-month period may be removed from the program. Prior to removal, points accrued can be redeemed for eligible VOILÀ redemptions as Award Nights with partner hotels and with our other partners. If an account is closed due to inactivity, any remaining points may be forfeited. To reactivate your account, you must enroll again.

A "night" is considered one night spent at any of our hotels. A "stay" can consist of any number of consecutive nights spent at the same hotel, regardless of the frequency of checking in or out.

An Eligible Stay is one or more consecutive nights spent at the same participating VOILÀ property. An Eligible Rate includes most business and leisure rates. If you do not pay an Eligible Rate, your stay is not considered an Eligible Stay and will not count towards Gold or Platinum tier stay requirements. In most of the cases, for a booking to be considered an Eligible Stay, you must book directly with the hotel or via VOILÀ booking channels, such as this website or via customer service team. For more information, visit our Terms and Conditions.

Eligible Charges vary by hotel, but always include the Room Charge booked during an Eligible Stay. Ineligible Charges also vary by hotel. Ineligible charges usually include, but are not limited to, taxes, service charges, gratuities, parking, recreational charges, airline crew room charges, and third party room reservation charges. To see what charges are considered eligible or ineligible at a particular hotel, visit that hotel’s Details page.

VOILÀ members earn 10 points for every eligible U.S. dollar (USD) spent at a participating hotel. Gold and Platinum tier members receive bonus points and additional privileges (25% and 50%, respectively). For a full explanation of member and tier benefits, please visit the Membership Benefits page.

A Member may earn VOILÀ points for up to three rooms per stay, if all eligible charges for each room are paid on one folio. Points will be earned for all eligible folio charges incurred on such rooms. Any bonus points issued on base points, including tier bonuses (25% or 50%, depending on Member tier) and bonus points from qualifying promotions will apply to the total base point credit earned for each room. For purposes of obtaining tier status, a Member may receive night credit on one room only.

After you've booked a reservation, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation and in the reservation confirmation email. The contact information for each hotel is also available on the hotel details page for each hotel in the VOILÀ network.

Room prices typically include room changes based on the room type and any services taxes charged by the hotel. Taxes vary per hotel and room type selected. Any taxes included in the price are displayed separately from the room charges on the online booking confirmation and in the reservation confirmation email.

Use the "Hotel Map" feature on our website for a list of participating VOILÀ hotels. This feature allows you to search by hotel, country, or city and view detailed directions to your hotel. The reservation confirmation email will also include a travel summary and hotel details. You may also want to visit http://maps.google.com which can provide detailed directions.

Yes, we do have an elite-tier matching policy. Please email us a scanned copy of your elite-tier membership card capture of the qualifying program’s website, displaying your elite-tier status, and we will be happy to provide you with a complimentary corresponding elite-status in VOILÀ.

VOILÀ	Gold 10 nights	Platinum 20 nights
HILTON	GOLD 16 stays or 36 nights	DIAMOND 28 stays or 60 nights
STARWOOD	GOLD 10 stays or 25 nights	PLATINUM 25 stays or 50 nights Starwood VIP The invite only status given to hotel owners and the CEO of large companies which contract with SPG. Perks include a guaranteed suite 7 days prior to arrival and all types of perks the hotel will give in addition to the standard platinum benefits
HYATT	PLATINUM 5 stays or 15 nights	DIAMOND 25 stays or 50 nights
ACCOR	GOLD 30 nights or 10,000 points	PLATINUM 60 nights or 25,000 points
BEST WESTERN	PLATINUM 15 nights or 15,000 points	DIAMOND 30 nights or 30,000 points
MARRIOT	GOLD 50 nights	PLATINUM 75 nights
RITZ-CARLTON	GOLD 50 nights	PLATINUM 75 nights
RADISSON	SILVER 15 nights	GOLD 35 nights CONCIERGE 75 nights
PRIORITY CLUB	GOLD ELITE 15 nights or 20,000 points	PLATINUM ELITE + 50 nights or 60,000 points
INTER - CONTINENTAL AMBASSADOR	ROYAL AMBASSADOR status is extended by invitation only to a small percentage of InterContinental Ambassador guests, based on the number of nights they have stayed during the past year.
WYNDHAM		GOLD 20 nights
TAJ INNER CIRCLE	SILVER INR 25,000 ($469) in 60 days period	GOLD INR 200,000 (3752$) in 12 months
CHOICE PRIVILEGE	PLATINUM 20 nights	DIAMOND 40 nights
FAIRMONT PRESIDENT´s CLUB	CLUB PLATINUM 10 stays or 30 room nights during a calendar year.
IHG REWARDS CLUB	GOLD ELITE 15- 49 room nights during a calendar year.	PLATINUM ELITE 10 stays or 30 room nights during a calendar year.

Every VOILÀ membership is personalized, so it cannot be shared. If you’d like to transfer your points to a spouse or another member, please contact us.

It typically takes 1-7 days after the date of check-out for a stay to post to your VOILÀ account. In certain cases, there is a delay in the hotel transferring stay information. If you need additional assistance, please contact Customer Service or email support@vhr.com.

If you realize you’ve enrolled for more than one VOILÀ account in your name, please contact Customer Service and we will assist you in merging your accounts.

Submit your original stamped card to Cobblestone Rewards 980 American Drive Neenah, WI 54956 (even if stamp card is not full), and we will get your check out within 10 business days. Rewards redemptions on previous program are valid until June 1st, 2017.

Your membership card and welcome materials will arrive within 4-6 weeks upon completion of a second night at a participating VOILÀ hotel and confirmation of your mailing address. Please provide the account number you received during online enrolment for future reservations. If you enrolled at a hotel, please ask the front desk agent to provide a printout of your VOILÀ account number. To ensure speedy delivery of your membership card, please confirm your email address and the mailing address listed in your account is correct. You can also print a temporary membership card and order a replacement card in the Your Account section of the website.

VOILÀ members have 12 consecutive months to earn the number of points required to upgrade their tier status. Once a new tier level is achieved, it must be maintained by earning the required number of points within a subsequent 12-month period to avoid being downgraded.

If you believe your account activity statement is inaccurate, please contact Customer Service or email support@vhr.com

During the first week of each month, you’ll receive an email statement with an account summary. You can also track your point earnings and account information anytime by logging into Your Account.

To cancel an existing reservation, visit Your Account and click on “Cancel Reservation” link. Cancellation policies vary by hotel. Typically, bookings can be changed or canceled up to 48 hours prior to arrival. Cancellations made within less than 48 hours may be subject to a “no show” fee. Please visit the hotel’s website for specific cancellation policies or contact our Customer Service team for assistance.

VOILÀ does not make charges against your credit card for room bookings. The credit card information you provide to VOILÀ during a booking is securely transmitted to the hotel, along with the details of your stay, and is used only to secure the room booking. Then, payment for your stay is processed directly by the hotel either during, or after, your stay. When you arrive at the hotel, if you prefer, you will have the opportunity to pay for your stay with another form of payment.

As an exception to this rule, the room you book may be an Advance Purchase rate. In this case, your credit card will be charged immediately. These rates will be clearly marked Advanced Purchase.

When you've successfully selected and completed the booking process through the VOILÀ website, a confirmation page will appear. This page displays the details of your reservation including the confirmation number, check-in check-out dates, and breakdown of room charges, room type and your selected lodging preferences. You will also receive a detailed confirmation email containing your booking information and a copy of the reservation will be send to the hotel via secure channels. To access your booking confirmation information online, visit Your Account.

At the current time, our partner hotels and hotel groups do not require deposits or advance payments. Should this change, it will be highlighted as a requirement for booking. For more information, please see the answer to the related question: "I’ve entered my credit card details. When will I get charged for my booking?"

Every VOILÀ promotion has a deadline and bonus points are typically credited to member’s accounts within 10 days of the promotion’s end. Most VOILÀ promotions are between 3 to 4 months in duration. To be eligible, you’ll need to join the promotion and abide by the offer’s Terms and Conditions.

VOILÀ is committed to the highest level of privacy protection for all of our members. We have special programs and safeguards in place to ensure your safety, and your login is always executed through a secure connection. Additionally, VOILÀ’s systems are PCI compliant and abide by the U.S.–European Union Safe Harbor Framework data privacy requirements. Please refer to http://en.wikipedia.org/wiki/International_Safe_Harbor_Privacy_Principles and our Privacy Policy for details.

Simply visit Your Account to securely change your profile, personal, and bank details. Should you require further assistance, please contact Customer Service or email support@vhr.com.

The best way to determine how many points are required for an Award Night at a particular hotel, visit www.vhr.com and search for the hotel by name or brand. Enter the booking dates to check availability. Hover on the rate and the number of award points required will appear in a pop-up. Then, follow the on-screen instructions to complete your award reservation. For a general guideline of the number of points required for an Award Night, please see the Member Benefits section of the website.

A valid credit card is needed to guarantee any reservation booked with a VOILÀ hotel even if it is for an Award Night reservation. For Award Night reservations, the credit card will only be used as a guarantee. For more information, please see the answer to the related question: "I’ve entered my credit card details. When will I get charged for my booking?"

To accommodate children or to request extra beds, make a request for an “Extra Bed” under “Lodging Preferences” during the online booking process. The cost of an extra bed is not included in the room reservation price, and depending on a particular hotel’s policies, you may be charged for this service upon check-out. We recommend you contact the hotel directly to determine any additional fees or to make special arrangements when traveling with children.

When booking a reservation, a list of the facilities available at a hotel is included. There is also the option to select additional amenities such as an extra bed, blanket, smoking/non smoking floor, newspaper, etc. to make your stay more comfortable.

The availability of these conveniences is based on your current membership tier and is at the hotel’s discretion. Gold and Platinum enjoy both late check-outs and early check-ins as a benefit of membership, however – based on hotel occupancy and other factors – maybe be subject to availability.